Cancellation Policy

1. Overview

At Visit Morocco Together, we understand that travel plans can change unexpectedly. This cancellation policy outlines your rights and our procedures for cancellations, modifications, and refunds.

2. Cancellation by Customer

3. How to Cancel

To cancel your booking, please follow these steps:

1. Locate your booking confirmation email
2. Reply to that email with "CANCEL" in the subject line, or
3. Contact us directly at support@visitmorocco-together.com with your booking reference number

Cancellations must be made in writing. Phone cancellations must be confirmed via email to be valid.

4. Refund Process

4.1 Processing Time

Once your cancellation is confirmed, refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used at booking.

4.2 Refund Method

Refunds are issued to the same payment method used for the original purchase. If you paid by credit card, the refund will appear on your card statement within 5-10 business days after processing.

5. Modifications

Need to change your booking instead of canceling?

• Date Changes: Free date changes are available up to 24 hours before the tour, subject to availability.
• Group Size Changes: You may reduce or increase the number of participants up to 24 hours before the tour, subject to availability.
• Tour Changes: Switching to a different tour is treated as a cancellation and new booking.

6. Cancellation by Us

We reserve the right to cancel tours due to:

• Minimum participant requirements not being met
• Severe weather conditions or natural disasters
• Safety concerns or government travel advisories
• Unforeseen circumstances beyond our control

If we cancel your tour, you will receive:

• A full refund of all payments made, or
• The option to reschedule to an alternative date at no extra cost

7. Force Majeure

In cases of force majeure events (including but not limited to natural disasters, war, terrorism, epidemics, or government actions), we will work with you to find a suitable solution, which may include:

• Full refund
• Credit for future bookings
• Rescheduling at no additional cost

8. Travel Insurance

We strongly recommend purchasing travel insurance that covers trip cancellation and interruption. This can protect you financially if you need to cancel for reasons not covered by our standard policy, such as:

• Personal illness or injury
• Family emergencies
• Flight delays or cancellations

9. Contact Us

For cancellations or questions about this policy, please contact us: