Cancellation Policy
Last updated: October 2026
Free Cancellation
Cancel at least 24 hours before your scheduled tour start time and receive a full refund of the amount paid.
1. Overview
At Visit Morocco Together, we understand that travel plans can change unexpectedly. This cancellation policy outlines your rights and our procedures for cancellations, modifications, and refunds.
2. Cancellation by Customer
24+ Hours Before Tour
100% Refund
Cancel at least 24 hours before the scheduled tour start time to receive a full refund of the amount paid.
Within 24 Hours
Contact Us
If your plans change within 24 hours of the scheduled start time, contact us as soon as possible. We will review the available options based on the circumstances and any costs already committed for your booking.
No-Show
Reserved Service
If a guest does not arrive for the confirmed tour and has not contacted us in advance, the booking is treated as a used service because the arrangements were reserved for that booking.
3. How to Cancel
To cancel your booking, please follow these steps:
- Locate your booking confirmation email
- Reply to that email with "CANCEL" in the subject line, or
- Contact us directly at info@visitmoroccotogether.com with your booking reference number
Cancellations must be made in writing. Phone cancellations must be confirmed via email to be valid.
4. Refund Process
4.1 Processing Time
Once an eligible cancellation is confirmed, we aim to process the refund within 5-10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
4.2 Refund Method
Refunds are normally returned to the original payment method where possible. If another refund method is required, our team will confirm the available option with you.
5. Modifications
Need to change your booking instead of canceling?
- Date Changes: Free date changes are available up to 24 hours before the tour, subject to availability.
- Group Size Changes: You may reduce or increase the number of participants up to 24 hours before the tour, subject to availability.
- Tour Changes: Switching to a different tour is treated as a cancellation and new booking.
6. Cancellation by Us
We reserve the right to cancel tours due to:
- Minimum participant requirements not being met
- Severe weather conditions or natural disasters
- Safety concerns or government travel advisories
- Unforeseen circumstances beyond our control
If we cancel your tour, you will receive:
- A full refund of all payments made, or
- The option to reschedule to an alternative date at no extra cost
7. Force Majeure
In cases of force majeure events (including but not limited to natural disasters, war, terrorism, epidemics, or government actions), we will work with you to find a suitable solution, which may include:
- Full refund
- Credit for future bookings
- Rescheduling at no additional cost
8. Travel Insurance
We strongly recommend purchasing travel insurance that covers trip cancellation and interruption. This can protect you financially if you need to cancel for reasons not covered by our standard policy, such as:
- Personal illness or injury
- Family emergencies
- Flight delays or cancellations
9. Contact Us
For cancellations or questions about this policy, please contact us:
Visit Morocco Together
Email: info@visitmoroccotogether.com
Phone: +212 770 201 956
Response time: Within 24 hours on business days