Terms and Conditions

1. Introduction

Welcome to Visit Morocco Together ("we," "our," or "us"). These Terms and Conditions govern your use of our website and the booking of tours and travel services. By accessing our website or booking any of our services, you agree to be bound by these terms.

Please read these terms carefully before making a booking. If you do not agree with any part of these terms, you should not use our services.

2. Definitions

• "Booking" refers to any reservation made through our website for tours, excursions, or travel services.
• "Customer" or "You" refers to the person making the booking and all persons named in the booking.
• "Services" refers to all tours, excursions, transportation, and related travel services offered by us.
• "Tour" refers to any organized travel experience offered on our platform.

3. Booking and Payment

3.1 Making a Booking

When you make a booking through our website, you are making an offer to purchase our services. A binding contract is formed when we send you a booking confirmation email. All bookings are subject to availability.

3.2 Payment Options

We offer the following payment options:

• Reserve First: You may request and reserve your preferred date without making a payment immediately. All bookings remain subject to availability until confirmed by our team.
• Deposit: Once availability is confirmed, a deposit may be required to secure your booking. The applicable deposit amount, remaining balance, and payment timing will be shown or communicated before payment.
• Full Payment: Where available, you may also choose to pay the full amount after availability has been confirmed.

3.3 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All payments are processed securely through our payment provider.

3.4 Currency

All prices are displayed and charged in Euros (EUR) unless otherwise specified.

4. Cancellation and Refunds

We understand that plans can change. Please refer to our Cancellation Policy for detailed information about cancellations and refunds.

Key points:

• Free cancellation up to 24 hours before the tour start time
• For cancellations within 24 hours, please contact us as soon as possible. Refunds are not guaranteed and may depend on the circumstances and costs already committed for the booking.
• No-show bookings are treated as used services because the reserved arrangements have already been held for the customer.

5. Your Responsibilities

5.1 Accurate Information

You are responsible for providing accurate and complete information at the time of booking, including contact details, dietary requirements, and any medical conditions that may affect your participation.

5.2 Travel Documents

You are responsible for ensuring that you have valid travel documents (passport, visa, etc.) required for entry into Morocco and any other countries included in your tour.

5.3 Health and Fitness

Some of our tours may require a reasonable level of physical fitness. It is your responsibility to assess whether you are fit enough to participate in the tour activities.

5.4 Behavior

You agree to comply with all local laws and customs during your tour. We reserve the right to refuse service or terminate your participation if your behavior is disruptive or offensive to other participants, guides, or local communities.

6. Our Responsibilities

6.1 Service Delivery

We are committed to providing the services as described on our website. However, we reserve the right to make reasonable changes to itineraries due to weather conditions, safety concerns, or other circumstances beyond our control.

6.2 Guides and Staff

All our guides are experienced professionals with local knowledge. We ensure they are trained in safety procedures and customer service.

7. Limitation of Liability

While we take every precaution to ensure your safety and satisfaction, we cannot be held liable for:

• Personal injury or death caused by circumstances beyond our reasonable control
• Loss, damage, or theft of personal belongings
• Delays or cancellations caused by weather, political unrest, or natural disasters
• Actions or omissions of third-party service providers

We strongly recommend purchasing comprehensive travel insurance to cover unforeseen circumstances.

8. Insurance

Travel insurance is not included in the tour price. We highly recommend that you purchase comprehensive travel insurance that covers:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or delayed baggage
• Personal liability

9. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Visit Morocco Together and is protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Privacy

We respect your privacy and handle your personal information in accordance with applicable data protection laws. By booking with us, you consent to the collection and use of your information as described in our Privacy Policy.

11. Complaints

If you have any concerns during your tour, please inform your guide immediately so we can address the issue. For post-tour complaints, please contact us within 28 days of the tour completion at:

Email: info@visitmoroccotogether.com

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Morocco. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Moroccan courts.

13. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: