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Privacy Policy

Your trust is the foundation of every journey we create together

Last Updated: December 1, 2025 ~10 min read

Our Commitment to Your Privacy

At Visit Morocco Together, we believe that authentic travel experiences begin with authentic trust. We are committed to protecting your personal information with the same care and respect we bring to every journey we curate. This policy explains how we collect, use, and safeguard your data — because transparency is at the heart of everything we do.

GDPR Compliant
Secure Data
Transparent

Quick Navigation

01 Data We Collect 02 How We Use Data 03 Data Sharing 04 Cookies (Essential Only) 05 Third-Party Services 06 Data Security 07 International Transfers 08 Children's Privacy 09 Data Retention 10 Your Rights 11 Right to Complain 12 Policy Updates 13 Contact Us
01

Information We Collect

We collect only the information necessary to provide you with exceptional travel experiences and personalized service.

Personal Information You Provide

When you interact with Visit Morocco Together, you may voluntarily provide us with:

  • Identity Information: Full name, date of birth, nationality, and passport details (required for tour bookings)
  • Contact Details: Email address, phone number, and physical address
  • Booking Information: Travel preferences, dietary requirements, accommodation preferences, and special requests
  • Payment Data: Payment card details and billing information (processed securely through our payment providers)
  • Communication Records: Messages and correspondence with our team via email, WhatsApp, or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: Browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on site, and navigation patterns
  • Location Data: General geographic location based on IP address
  • Referral Information: How you found our website
02

How We Use Your Information

Your information helps us create seamless, personalized travel experiences that exceed your expectations.

Service Delivery

Processing bookings, arranging tours, coordinating accommodations and transfers

Communication

Sending booking confirmations, itinerary updates, and responding to inquiries

Personalization

Tailoring recommendations and experiences to your preferences and interests

Payment Processing

Securely processing transactions and managing billing records

Service Improvement

Analyzing usage patterns to enhance our website and offerings

Legal Compliance

Meeting regulatory requirements and protecting against fraud

03

Information Sharing & Disclosure

We never sell your personal information. We only share data when necessary to deliver our services or when required by law.

We May Share Your Information With:

  • Service Partners: Hotels, tour guides, transport providers, and activity operators necessary to fulfill your booking
  • Payment Processors: Secure payment gateways like Stripe to process your transactions
  • Technology Providers: Website hosting, email services, and analytics tools that help us operate
  • Legal Authorities: When required by law, court order, or to protect our legal rights

We Will Never:

  • Sell your personal information to third parties
  • Share your data for purposes unrelated to your travel experience
  • Transfer your information without appropriate safeguards
04

Cookies & Website Technology

We use only essential cookies required for basic website functionality. We do not use any tracking, advertising, or marketing cookies.

Essential Cookies Only
Session / 14 days

wordpress_logged_in

Identifies logged-in users and maintains their session securely across page visits

Session

wordpress_sec

Security cookie that verifies user authentication and protects against unauthorized access

1 year

wp_settings

Stores admin interface preferences to customize the dashboard experience

Session

wordpress_test_cookie

Tests if your browser accepts cookies to ensure proper website functionality

No Tracking Cookies

We do not use marketing, advertising, or third-party tracking cookies. All cookies on this site are strictly essential for website functionality.

05

Third-Party Services

We work with trusted partners to provide you with the best possible experience. Each has their own privacy practices.

Stripe

Secure payment processing for all online transactions

View Policy →

WhatsApp

Customer communication and real-time support during your trip

View Policy →

Calendly

Online scheduling for video consultations and meetings

View Policy →

Google Search Console

Website indexing and search performance (no visitor tracking)

View Policy →

None of these services place tracking or marketing cookies on your device. They are used solely for essential business operations.

06

Data Security

Protecting your information is a priority. We implement industry-standard security measures to keep your data safe.

SSL Encryption

All data transmitted to and from our website is encrypted using 256-bit SSL technology

Secure Storage

Personal data is stored on secure servers with restricted access and regular backups

Limited Access

Only authorized team members can access personal information, strictly on a need-to-know basis

Regular Updates

We continuously monitor and update our security practices to address emerging threats

07

International Data Transfers

As we operate from Morocco, your information may be transferred and processed outside the European Economic Area (EEA).

We ensure appropriate safeguards are in place for all international data transfers, including:

  • Secure Systems: Industry-standard encryption and security protocols for all data in transit
  • Contractual Protections: Data processing agreements with all service providers
  • Standard Safeguards: Compliance with internationally recognized data protection standards
  • Continuous Monitoring: Regular security audits and assessments of our data handling practices
08

Children's Privacy

Our services are not directed to children under 16 years of age.

We do not knowingly collect personal data from minors unless the information is provided by a parent or legal guardian for legitimate booking purposes. If you believe we have inadvertently collected information from a child, please contact us immediately.

09

Data Retention Periods

We retain personal data only as long as necessary for the purposes outlined in this policy.

Booking & Transaction Data

5 Years

Required for legal and accounting purposes

Communication & Inquiry Data

24 Months

For service quality and follow-up purposes

Marketing Subscriptions

Until Unsubscribed

You can opt out at any time

Analytics Data

Per Provider Settings

As configured in third-party services

10

Your Privacy Rights

You have control over your personal information. Here are your rights and how to exercise them.

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of any inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data ("right to be forgotten")

Right to Restrict

Request that we limit processing of your personal information

Right to Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing for marketing or legitimate interest purposes

To exercise any of these rights, please contact us using the information below. We will respond within 30 days.

11

Your Right to Complain

If you are located in the European Union, you have the right to lodge a complaint with your local Data Protection Authority.

Before Filing a Complaint

We encourage you to reach out to us first. We take all privacy concerns seriously and will work to resolve any issues promptly. If you remain unsatisfied after contacting us, you may escalate your complaint to your national supervisory authority.

12

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a new "Last Updated" date at the top. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13

Contact Us

Have questions about your privacy or this policy? We're here to help.

Email

privacy@visitmoroccotogether.com

For B2B: partners@visitmoroccotogether.com

Phone

🇲🇦 +212 638 132 174

🇮🇹 +39 331 332 7152 (EU)

Address

N° 1689 BIS, Dr Lahbichate Tasseltante
Marrakech, Morocco

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